No Outcome-Based or Satisfaction-Based Refunds
We do not offer refunds based on dissatisfaction with the outcome, interpretation, or perceived accuracy of a reading.
Our services provide decision-oriented insight and structured analysis based on intuitive tools and professional judgment. They are designed to offer perspective, clarity, and strategic framing — not guarantees of future events or specific results.
When you purchase a session, you are paying for:
- The practitioner’s professional time and expertise
- A structured analytical process
- An interpretive perspective applied to your stated situation
You are not purchasing a guaranteed outcome, prediction, or certainty.
Service Delivery Commitment
Refunds are issued only in cases of service failure, including:
- Non-delivery of the report
- Significant delivery delays caused by us
Please refer to our Delivery Policy for details.
We guarantee the delivery of the agreed professional service in the stated format and timeframe — not alignment with personal expectations or desired conclusions.
Clarification & Alignment (Important)
If you feel that a key assumption in your situation was misunderstood or that part of the analysis requires clarification, you may contact us within 30 days after delivery for a brief clarification.
This does not constitute a re-reading, expansion, or revision of the analysis, and does not imply an error or refund. It exists solely to ensure mutual understanding of the delivered content.
Related Question
After the report is delivered, can I ask follow-up questions if something is unclear?